Crucial Conversations – Joseph Grenny


  1. Identifying Crucial Moments
  2. Having Crucial Conversations
  3. Talk It Out or Act It Out
  4. Discussing the Undiscussable
  5. The Principle of Crucial Conversations
  6. Seven Crucial Skills


  1. The main points were ___
  2. This impacted me because ___
  3. I am going to take away ___


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