Creating World-Class Service – Horst Schulze

 

If you have ever been on the receiving side of excellent customer service, you know how it communicates value and contributes to customer loyalty. In this Summit session, Horst Schulze CEO of Capella Hotels, shares insights on creating customer loyalty and inspiring employees.

Process
  1. The main points were ___
  2. This impacted me because ___
  3. I am going to take away ___

About this content

This content is supported through annual WCA membership subscription and/or donations.

Become a member Donate